International Patients

Delivering unparalleled experience
beyond the Indian frontiers

Overview

International patient care at Global Hospitals Mumbai

Welcome to Global Hospitals, Mumbai, India

Global Hospitals, is an Indian healthcare brand that provides modern advanced treatment, best in class infrastructure and an unmatched commitment to clinical excellence. We have excelled in several amazing procedures and cater to the well-being of the patients both from India and abroad. Connect with our International Patient Relations to know more about personalized, coordinated health care, and world-renowned medical solutions.

What we stand for

Clinical Excellence

At Global Hospital we are responsible for providing the best clinical care to each and every patient.

Technological Advancements

With the help of modern technology, we, at Gleneagles Global Hospitals, seek to enhance the well-being of the patient and improve healthcare as a sector..

Pioneering Treatments

Our sacred responsibility is to provide best treatment to the patients. To provide this we go the extra mile and try to find the best cure for our patients..

Dedicated Staff

The staff at Gleneagles Global Hospitals is trained and ingrained with delivering the best of clinical intervention; and to remain steadfast in their duties at all times.

Patient Experience

We provide unparalleled patient experience and strive to provide the best accommodations and facilities to our patients and caregivers.

Transparency and Ethics

We provide our patients with all the information needed and are completely transparent with them. We uphold the highest standards of medical ethics.

Our Credibility

8+

Years of Clinical Excellence

Tertiary care facility with top-notch doctors and world class facilities.

1st

Hospital to Perform

World’s first TB Spine Surgery and Liver Transplant, West India’s 1st combined liver and kidney transplant & West India’s 1st dual lobe liver transplant

188

Bed Capacity

The hospital is one of the largest of its kind in Mumbai, India.

10,000

Patients Treated Annually

Delivering the advanced treatments and care for the most challenging cases.

International patient care at Global Hospitals Mumbai

Most Frequently Asked Questions

What kind of assistance does Global Hospitals offer to overseas patients?

We provide with the best accommodation and facilities for international patients visiting our hospital. Once you contact the hospital, our staff members will help you throughout your journey with us. They will help in securing appointments, visas, assisting with the travel arrangements, and stay in India.

Does Global Hospitals receive and treat a lot of overseas patients?

We have international patients coming from the Middle-East, Africa, South Asia as well as from Europe, and the US. We provide medical treatment to hundreds of overseas patients on a yearly basis.

Does Global Hospitals conduct any special clinics in overseas locations?

Yes, Global Hospitals conducts several International Outreach Clinics during the course of a year to connect with patients in their respective cities. These clinics provide expert consultation in your location.

What are the other ways of connecting with doctors at Global Hospitals?

Global Hospitals allows patients to get in touch with its doctors via telemedicine and video conferences. Patients can send in their queries and reports via email and have an online consult.

 

Our commitment to patients across the Globe

For our international patients, we offer unparalleled clinical excellence and hospital experience. We are located across major cities in India with good connectivity, offering ease of travel and stay at affordable prices We carter our patients with quality and timely medical care to give them an unforgettable positive experience.

Global Hospitals is the healthcare destination of choice for a great number of international patients coming to India. We offer cutting edge technology, extensive research resources, and world-class options to our patients and strive to create a unique environment with well-mannered and polite staff and pioneering medical procedures.

Facilities

Supported by the high precision technologies, modern equipment and expert facilities Global Hospitals provides the most comprehensive range of medical facilities for people throughout the world.

Why Choose Us

Clinical Excellence

We strive to convert distant medical possibilities to current procedures, aiding our patients We are committed to fulfilling health aspirations of citizens across the globe.

Cutting-edge Technologies

We embrace high precision technologies for giving you a world class healthcare experience. We also bring non-invasive treatments wherever possible, that go beyond cutting edge.

Personalized Care

We provide best-in-the-class healthcare experience with our high-precision technologies, and try to suggest non-invasive treatments to keep our patient’s minds at ease.

With you in your Journey to better health

We provide exceptional service for your better well-being. Restoring hope in people is our greatest progress.

Unparalleled Patient Experience

Our International Patient Care Program offers extraordinary services for international patients and their families. We aim to meet the needs and requirements of you and your family.

Quality Standards

We provide global access to advanced healthcare with simple and streamlined process.

 

Our commitment to patients from across the globe

We work with various international governments, agencies, NGOs, private bodies to bring the best of healthcare a little closer to you!

We have partnered with various government and private bodies like health ministers, insurance companies, corporate houses, and NGOs to bring you advanced patient care and clinical intervention.

Healthy Ministry Tie-ups

Global Hospital India brings state-of-the-art yet affordable and quality medical care to our patients, nationally and internationally. With the help of the above governmental bodies and ministries across the globe, we offer personalized services to all.

Insurance Partners

Global Hospital India have tie-ups with all the leading national and international insurance providers to help our patients cover their treatment expenses. Whether local service providers or companies from patients’ home-country, insurance settlement with us is an easy and hassle-free process.

Alliances

Global Hospital India have tie-ups with all the leading national and international insurance providers to help our patients cover their treatment expenses. Whether local service providers or companies from patients’ home-country, insurance settlement with us is an easy and hassle-free process.

How we can help you plan your visit?

Global Hospital provides end-to-end patient care services for international patients visiting any of our hospital. Our dedicated staff members will remain in touch with you. They will help in securing appointments, visas, assisting with the travel arrangements, and stay in India.

Visa and travel arrangement for international patients

All patients travelling to India for medical treatment require a visa and must visit the Indian embassy in their respective city/country to secure a visa. Global Hospitals will help you facilitate the paperwork necessary for the Visa, however, the final grant of visa rests upon the embassy and its officials. The embassy may ask for documentation such as proof of address, income to pay for the medical expenses, insurance undertaking, prescription and treatment plan and others as part of the visa application. A visa fee is also levied and must be borne by the individual. If a patient is travelling with a caregiver, the same procedure must be followed to secure a visa for the caregiver.

The easiest means of travel to India and the various Global Hospital locations would be via flight. Each of the four cities where our hospitals are located, which includes Bangalore, Hyderabad, Chennai and Mumbai are well connected with the leading destinations in the world. Global Hospitals’ representatives can help you find the most viable route and plan your travel accordingly. However, we cannot give any assurance of price or availability – both rests on the demand/supply dynamics of the market.

Guidelines for medical tourists travelling to India

Global Hospitals works extensively with its international patients to ensure that their travels are hassle-free and easy. However, patients ought to be vigilant and well aware of their rights and responsibilities. Prior to travel they must check for the following,

  • Valid visa and travel arrangements.
  • Medical records like X-Rays, MRI's, health histories, photographs, immunization records, prescriptions and any other health records relevant to the surgery. Remember to carry all these medical reports and any medicines in your carry-on luggage. Global Hospitals provides you with locker facilities for your valuables and important documents.
  • A confirmation from the local doctor on travel fitness.
  • Availability of the doctor and facilities for the procedure at the Hospital you are traveling to. Confirmation of facilities to stay during the course of the treatment.
  • An international driver’s license, if you wish to drive in India.
  • Understand the estimate cost and quality of care to be provided.
  • Have a clear understanding of the follow-up care and time required for recovery.
  • If you are traveling abroad for medical reasons for the first time, there are certain pointers to overcome Deep Vein Thrombosis (DVT) which includes taking short walks down the aisle on the plane, exercising the muscles of your lower legs, which act as a pump for the blood in the veins, wearing loose fitting clothes, drinking enough water, avoiding alcohol and other caffeinated drinks.
Embassy information for international patients travelling to India

Every visitor to India, including medical tourists, need to obtain a valid Indian visa for the purpose and duration of their travel. The visa can be attained by approaching the Indian embassy or high commissioner in your respective city or the one that is closest to your city. The Indian embassy or high commissioner will review your application and adjudicate on the visa.

You can find a list of Indian embassies in various parts of the world in the following link: http://www.mea.gov.in/indian-missions-abroad.htm

Accomodation and Facilities for International Patients at BGS Gleneagles Global Hospitals

Global Hospitals works closely with the patient and the next of kin travelling with the patients to provide necessary accommodation and other facilities. We try our best to ensure that the patients and caregivers are offered the best of accommodation suiting the individual needs of people concerned. However, depending on the supply and demand of such facilities, all the requirements may not be catered to at all times. Global Hospitals offers facilities for safekeeping of valuable items and documents.

International Patient Relations at BGS Gleneagles Global Hospitals

A Patient Relations Cell is tasked with ensuring that all our in-patients have an extremely friendly and hassle-free patient experience while at Global Hospitals. Our patients are provided with the best of infrastructure, facilities and staff assistance to make their hospital stay pleasant. We hope to deliver the right treatment and value for patients and their family members.

Our dedicated staff and tireless personnel will strive to ensure that you have a pleasant stay at the hospital. In case of any concerns, the Patient Relations Cell acts as a facilitator to arrive at a solution that is within the rules of the Hospital; meets the concerns of the patients; and does not infringe upon the rights of other patients and hospital staff.

The following concerns are handled by the Patient Relations Cell:

  • Concerns about your hospitalization
  • Questions on the Hospital policies
  • Questions on the services rendered at Global Hospitals
  • Any special needs that of the patient and/or family members

 

Preparing for Admission

We recommend all our patients to plan their hospitalization in advance to have a comfortable stay and smoother treatment process. This is even more crucial for our international patients travelling here to seek medical care. Our International Patients Services Desk will notify you of the admission date and inform you about the time and other aspects of our designated hospital. Our specialists may also schedule medical tests depending upon your condition, which will be performed prior to your admission. We have interpreters for several languages including Arabic, Nigerian, Japanese, Cantonese, and Mandarin, available on prior request. We can also provide interpreters in sign language. Proper planning can be a key differentiator in the outcome of your hospital stay. Here’s a list of what you need to do :

  • Consult your doctor and plan your required stay
  • Know & understand the procedures you need to undergo
  • Speak to your doctor on the expected outcome of hospitalization
  • Plan your finances for the travel, procedure & contingencies
  • Nominate an emergency contact & caregiver

Your planning must involve securing financial avenues to pay for the trip and the procedures, including insurance settlements. For a better understanding of the required procedures speak to your doctor and get more clarity before starting your journey with us.

FAQ

What are patients’ rights within a hospital?

Your right as a patient of a hospital are as follows:

  1. You must be given a medical screening exam and be evaluated for care whenever you go to a hospital. The severity of your problem will determine your level of treatment after this exam.
  2. You have the right to complete information regarding your diagnosis, treatment, and expected recovery in terms that you can understand.
  3. You have a right to know the name of the doctors and all healthcare personnel who provide care for you.
  4. You have the right to privacy – your doctors or health care providers cannot talk to anyone about your medical care without your permission.

What must I expect during the hospitalization?

The time at the hospital is used for receiving treatment, resting, and recuperating but most of the time patients and caregivers focus only on the treatment aspect and then discharge. Although treatment is a major part of the hospital journey, which includes clinical, investigative and may be small procedure or major surgery – rest and recovery is also important. There should be sufficient rest given to patients for best treatment results.

Can the patients have a care-giver and receive visitors?

We encourage you to bring one caregiver who is a close relative or family member or a personal friend at all times because we believe emotional support and well-being are equally important to a person’s recovery. Visitors must keep in mind the patient rights and their own responsibilities while visiting. But during intensive care or undergoing critical procedure we discourage visitors to visit for the benefit of the patient. 

What is the procedure of admission?

The admission procedure is very brief and completely “hassle-free”. The patient and their family will be briefly explained on the stay and treatment in the hospital. The patient’s relative then fills up the ‘Consent Form’ for admission, while the patient is administered necessary medical treatment.

Admission Steps

doctor consultaion at Global Hospitals Mumbaitreatment and hospitalization at Global Hospitals MumbaiTreatment Plan at Global Hospitals Mumbai

Insurance Approval approval Global HospitalsPre-Admission Investigations at  Global HospitalsAdmission at Global Hospitals

Preparing for Surgery

For International patients most of the surgeries are elective procedures giving them sufficient time to plan and prepare. A surgical intervention is often necessary to help a patient overcome sickness and resume normal activities. We advise our international patients to plan theirs in advance to have a comfortable stay. Preparation of surgery involves the following,

  • Detailed discussions on the need for surgery and outcome
  • Securing necessary travel documentation
  • Undergoing medical investigations prior to travel
  • Insurance approval and/or arrangement of funds for surgery

A patient should be prepared to undergo an elective surgery by having a thorough discussion with doctors, counsellors and staff to aid this process of preparation. Sometimes the consent and approval of the immediate family is also necessary.

FAQs

Why is a surgery necessitated?

The need for surgical intervention differs from case-to-case. However, in most cases the fundamental principle is that the condition requires excision, suturing, grafting, bypassing, and other such procedures – which constitute a surgery. Doctors will only opt for a surgical intervention if it quickens the recovery, improves the chances of recovery and helps the patient to have a better chance of overcoming the disease.

Who will perform the surgery?

You will have a thorough conversation on the need and process of the surgery with the surgeon performing the surgery. Every surgery will have a specialist surgeon who heads the operation, assisted by a team of specialized nurses, paramedics, and other specialists. An anaesthetist will monitor your conscious levels and administer necessary pain medication.

What will happen on the day of surgery?

On the day of the surgery a patient is moved to a preoperative area and prepped for surgery. This includes changing into sterile surgical robes, intubation (if necessary), and final investigations. Patients may be asked to refrain from consuming food from midnight on the day of the surgery. Any other precautions will be communicated well-ahead of time.

Unexpected changes in the surgical schedule may happen sometimes. This may lead to change in your surgery timing on the day of surgery. Your family members, friends will be asked to wait in the surgical waiting room or the hospital lobby during your surgery. After being shifted in the operating room by the nurse, several monitors will be applied to monitor heart rate and rhythm. Three small sticky patches would be placed on your chest and an automatic blood pressure cuff will be placed on the arm.

Things to Remember Before Surgery

  • Do not eat, drink (not even water) after midnight the day before your surgery. If you have been instructed to take important medications, take no more than two tablespoons of water and no later than two hours before surgery. If you eat or drink after midnight, your surgery may be delayed or will be cancelled.
  • Do not wear hairpins, watches, contact lenses or removable jewelry. If you wear a wig please remove.
  • You may be asked to remove dentures and other non-permanent items including undergarments before surgery.
  • If you are admitted to the hospital after your surgery, you may want to bring pajamas or nightgown, slippers, toothbrush, toothpaste, shampoo, deodorant, other personal toiletries, etc.

What kind of anesthetic will I be given?

On the nature of surgery, patient’s condition and the recovery options post-surgery, the pain-relievers and anaesthesia are decided, which will be informed to the patients and caregivers for their consent. General anaesthesia is preferred for critical surgeries while for localized procedures, local anaesthesia is preferred. For surgeries wherein a larger area is operated then spinal anaesthesia will be given.

How long does it take to recover from surgery?

Typically, an overnight stay in the post-surgical intensive care allows a patient to recover sufficiently from the surgery. With anaesthesia waning the patient may experience mild grogginess, pain etc. This is completely normal.

Following surgery, you will be taken to a recovery room where you will receive continuous care by a trained nurse. Your vital signs will be regularly monitored along with any dressing t

an overnight stay in the post-surgical intensive care allows a patient to recover sufficiently from the surgery. With anaesthesia waning the patient may experience mild grogginess, pain, etc. This is completely normal.

Following surgery, you will be taken to a recovery room where you will receive continuous care by a trained nurse. Your vital signs will be regularly monitored along with any dressing that was applied after surgery. You may experience dry mouth, sore throat, chills, and blurred vision. If you experience pain or discomfort in the area of your surgery, do not hesitate to ask for pain medication. Be sure to report your pain. Doctors will monitor the vitals and move the patient to an intensive care, normal ward or room as necessary.

Your family members/friends should be in the waiting room before the end of your surgery time so that the surgeon can speak to them. If they need to leave, it is best to do so at the beginning of your surgery to avoid missing the surgeon at the completion of your surgery. Your surgeon will let your family/friends know how you are doing and answer questions, letting them know whether you require hospitalization or whether you will be discharged home.

hat was applied after surgery. You may experience dry mouth, a sore throat, chills and blurred vision. If you experience pain or discomfort in the area of your surgery, do not hesitate to ask for pain medication. Be sure to report your pain. Doctors will monitor the vitals and move the patient to an intensive care, normal ward or room as necessary.

Your family members/friends should be in the waiting room before the end of your surgery time so that the surgeon can speak to them. If they need to leave, it is best to do so at the beginning of your surgery to avoid missing the surgeon at the completion of your surgery. Your surgeon will let your family/friend know how you are doing and answer questions, letting them know whether you require hospitalization or whether you will be discharged home.

Surgery Admission Steps

Consultation with a doctor at Global Hospitals MumbaiWhy do I Need A SurgeryRehabilation Plan plan at Global Hospitals

Insurance Approval at Global HospitalsPre-Surgery Investigations at Global HospitalsAdmission at Global Hospitals

 

Going Home

Just so that you are well and rid of all complications post treatment, our team of efficient doctors will completely assess you to check if you are fit, at the time of discharge. The medical staff will provide a discharge list catering to the patient’s needs as well as a list of permitted activities as per the procedure performed.

We understand that being away from home and family, especially when you are ill is difficult and you are eager to take the next flight home. Before advising discharge, we will consider all factors in your ability to travel and give you a go-ahead. We also make sure that you have a safe environment to travel and a sterile one at home.

Pre Discharge Checklist

Discussion with the Doctor

Discuss on the timing and viability of discharge. The doctor will help you understand the pros and cons (if any) and advise for discharge likewise.

Post Discharge Treatment Plan

The doctor will also outline a post-discharge treatment plan including medication, investigation and visits to the hospital, if necessary.

Discharge Documentation

For future reference and follow-up visits, please collect the relevant documentation and medical records.

Billing & Payments

Before discharge, settle your bills and payments which could be done via settlement from insurance or cash payments by self.

Diet & Activity Restrictions

Before discharge, clearly understand the diet plan that you ought to stick to and the activities that you can carry out at home.

Preparing Your Home

In some cases, homes may require to be made patient-friendly to accommodate a patient coming out of a hospital stay, please inform your caregiver at home about this.

Billing Procedure & FAQs

At Global Hospitals billing is centrally administered by the billing department ensuring that it is a hassle-free smooth experience for the family, caregivers, and individuals right from the time of pre-admission. Our team from International Patient Services will help you at every step by being transparent about the relevant costs, modes of payments, and insurance claims to ensure there are no hidden costs. Our aim is to provide convenience and comfort to individuals and family members while leaving the financial paperwork for us.

Does Global Hospitals accept & facilitate cashless settlements?

Yes, we do accept and facilitate cashless settlements with all leading insurance providers with dedicated help desk to guide you through the process. Before the end of the treatment, there needs to be a pre-authorization letter that ought to be secured from the insurer with a final settlement.

Is pre-authorization mandatory for cashless settlements?

In case of all elective surgeries, there is a mandatory requirement of pre-authorization from the insurer at the time of final settlement. However, for emergency cases our billing team will take a call on a case-by-case basis.

What modes of payment does Global Hospitals accept?

We accept direct insurance payments in addition to cards and cash payments. Cash payments may be subjected to government regulations and limits, depending on the location norms. There should be adequate arrangement made by the patient and caregivers to ensure hassle-free treatment and discharge.

Is it mandatory for all billing procedures to be completed prior to discharge?

Yes, we advise you to complete all the billing procedures prior to discharge to have a hassle-free process. We initiate the process of discharge only after the receipt of the full and final settlement of all pending dues either directly or by an approval from the insurer.

For an exceptional patient experience

At Global Hospitals, it is our everyday endeavour to deliver the best of patient-care experience. Clinical excellence and excellence in patient-experience are the twin pillars of our successful growth trajectory. Global Hospitals has been widely accredited by several leading agencies worldwide as a centre of excellence. The accreditation is a proof of our tireless efforts in making hospitals more patient-friendly, clinically advanced and infrastructural wise superior.

Also, we trust that patients have certain undeniable rights and certain expected responsibilities too. Patient rights include access to an environment of privacy, cleanliness and the highest standards of clinical care. At the same time, hospitals are public spaces with various other patients and caregivers. This means each of our patients and caregivers have certain responsibilities that ought to fulfil to make everyone’s stay pleasant and hassle-free.

Blood Safety

Global Hospitals has an uncompromising stance on all aspects of patient safety. Safety and quality of the blood and blood products used in all our hospital facilities meets the highest clinical standards worldwide. Global Hospitals has been accredited by the NABL, an autonomous body under the aegis of Department of Science & Technology for consistent adherence to international standards in handling blood donations and blood products. A periodic assessment helps keep the standards consistently high. Screening for HIV I & HIV II and HIV p24 antigen; Hepatitis B surface antigen; Antibody to Hepatitis C; Syphilis and Malaria, etc., are carried out.

Infection Control

Global Hospitals provides all patients, visitors, employees and others on its premises with a clean, and hygienically safe environment. This is achieved by maintaining the highest standards of logistical management, waste management and infection control. The infection control standards include cleanliness, sterilization, and pest-control with period fumigation. We encourage our patients and staff to maintain personal hygiene and isolate any possibilities that contaminate the sterile environment within the hospital.

International Quality Standards

Global Hospitals has consistently benchmarked itself against the highest global quality standards. This means our patients have the most advanced clinical experience as well as access to international standard premises, labs and other avenues. The international quality standards govern the following aspects – safety measures, procurement standards, evaluation procedures, feedback mechanism and workplace ethics. The international quality standards safeguard our patients’ interest and minimize the risk of injuries, infections etc., at the hospital premises The hospital has a Halal certification to provide Muslim patients with facilities and cuisine that are as per the Islamic principles.

Nationally Accredited Laboratories

Global Hospitals is accredited by several national and internationally recognized accreditation agencies which is a testament to our tireless efforts to provide our patients with world class clinical standards. The Hospital is accredited by the National Accreditation Board for Hospitals and Healthcare Providers as well as the NABL. These accreditations not only recognize the existing levels of excellence but also provide a commitment to the continuation of the same standards with periodic assessments.

Personal Rights

The goal is to make a patient’s stay as comfortable as possible. If patients have a concern or a problem, they are requested to fill the feedback form or tell their International Patients Service Coordinator. The staff is here to answer questions, to offer support, and to inform the patients of available resources.

  1. To receive considerate, respectful, and compassionate care in a safe setting regardless of age, gender, race, national origin, religion, sexual orientation, gender identity, or disabilities
  2. To receive care in a safe environment free from all forms of abuse, neglect, or mistreatment
  3. To be called by patient’s proper name and to be in an environment that maintains dignity and adds to a positive self-image
  4. To be told the names of the doctors, nurses, and all health care team members directing and/or providing care
  5. To have a family member or person of choice and to be designated a doctor promptly on admission to the hospital

Patient Responsibilities

 At Global Hospitals, we not only want our patients to be aware of their rights, but also the impending responsibilities that will ensure that the hospital works systematically to provide proper care and safety for all its patients. Patients are required to:

  1. Provide complete and accurate information, including full name, address, home telephone number, date of birth, insurance carrier and employer, when it is required
  2. Provide complete and accurate information about patient’s health and medical history, including present condition, past illnesses, hospital stays, medicines, vitamins, herbal products, and any other matters that pertain to the health, including perceived safety risks.
  3. Ask questions when they do not understand information or instructions
  4. If the patient does not understand or follow through the treatment plan, then it is the patient’s responsibility to tell the doctor
  5. Actively participate in pain management plan and keep doctors and nurses informed of the effectiveness of the treatment.
  6. Treat all hospital staff, other patients, and visitors with courtesy and respect; abide by all hospital rules and safety regulations; and be mindful of noise levels, privacy, and number of visitors.
  7. Provide complete and accurate information about health insurance coverage and pay bills in a timely manner
  8. Keep appointments, be on time, and call the health care provider if appointments need to be re-scheduled.

 

We are with you in your journey to better health

A consultation with our panel of doctors, specialists and surgeons will help you determine what kind of services you may need to help diagnose and treat your condition. If you or someone in your family or friend’s circle are facing any health issues, please get in touch with us, we are here for you.

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