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Overview

Comprehensive Consultation & Advanced Care

At Global Hospitals India, expert doctors provide comprehensive consultation and care. We offer world class diagnostic facilities, state-of-the -art infrastructure, and devoted staff for our Outpatient Department. Our easy-to-use online booking, helps ease the appointment process. Additionally, we have a helpline number on the website for bookings and queries. Unless it is an emergency situation, patients are requested to arrive at the appointed time allowing us to serve in a hassle-free manner, providing you an unparalleled patient experience. 

For your first visit, please do bring along with yourself:

Patient Information Diagnostic Medical Report

Any previous medical records, diagnostic reports and any other relevant material.

Care Giver

A caregiver, preferably a close family member or relative.

Treatment Plan

An open mind & willingness to pursue treatment to regain your health.

At Global Hospitals India, we will help you restore your well-being by tirelessly working with you as facilitators and advisors. We believe patients and caregivers need to be a crucial part of health-related decisions, and strive to restore your health at the earliest. We provide the finest treatment with the least possible inconvenience to your daily routine.

 

 

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Preparing for Admission

Patients should plan in advance and have to be well prepared during the time of admission which can be a crucial differentiator in the outcome of your hospital stay. Emergencies, cannot be planned but for elective surgeries and procedures, we encourage each of our patients to:

  • Plan the required stay in consultation with the doctors.
  • Understand the procedures they ought to undergo while at the hospital.
  • Be informed about the expected outcomes of the hospitalization
  • Plan for the investigations, expenses & contingencies.
  • Arrange for an emergency contact & caregiver

During planning, patients should also take care of the insurance formalities, if any and also make provisions for leave/absence from work. Patients should have thorough understanding about every small detail and requirement of their hospitalization by asking enough questions to the doctors and other staff.

preparing-for-admission-at-global-hospitals-mumbai

FAQ

What are patients’ rights within a hospital?

Your right as a patient of a hospital are as follows:

  1. You must be given a medical screening exam and be evaluated for care whenever you go to a hospital. The severity of your problem will determine your level of treatment after this exam.
  2. You have the right to complete information regarding your diagnosis, treatment, and expected recovery in terms that you can understand.
  3. You have a right to know the name of the doctors and all healthcare personnel who provide care for you.
  4. You have the right to privacy – your doctors or health care providers cannot talk to anyone about your medical care without your permission.

What must I expect during the hospitalization?

The time at the hospital is used for receiving treatment, resting, and recuperating but most of the time patients and caregivers focus only on the treatment aspect and then discharge. Although treatment is a major part of the hospital journey, which includes clinical, investigative and may be small procedure or major surgery – rest and recovery is also important. There should be sufficient rest given to patients for best treatment results.

Can the patients have a care-giver and receive visitors?

We encourage you to bring one caregiver who is a close relative or family member or a personal friend at all times because we believe emotional support and well-being are equally important to a person’s recovery. Visitors must keep in mind the patient rights and their own responsibilities while visiting. But during intensive care or undergoing critical procedure we discourage visitors to visit for the benefit of the patient. 

What is the procedure of admission?

The admission procedure is very brief and completely “hassle-free”. The patient and their family will be briefly explained on the stay and treatment in the hospital. The patient’s relative then fills up the ‘Consent Form’ for admission, while the patient is administered necessary medical treatment.

 

Admission Steps

 

doctor consultaion at BGS Glenagles Global Hospitals    treatment and hospitalization at BGS Gleneagles Global Hospitals    Treatment Plan at BGS Gleneagles Global Hospitals  

Insurance Approval approval BGS Gleneagles Global Hospitals    Pre-Admission Investigations at BGS Gleneagles Global Hospitals    Admission at BGS Gleneagles Global Hospitals

 

Preparing for Surgery

preparing-for-surgery-at-global-hospitals-mumbai

A surgical intervention is often necessary to help a patient overcome sickness and resume normal activities. Surgeries could be emergency procedures or elective procedures. In case of the former, the situation allows for little preparation. However, in the latter cases, it is advised that patients be well-informed and well-prepared to ensure improved results. Preparation of surgery ought to involve the following,

  • Detailed discussions with your doctors on the need for surgery.
  • Complete understanding of the procedure and outcome.
  • Undergoing relevant medical investigations for the surgery.
  • Seeking insurance approval and/or arrangement of funds.

Preparation for surgery also involves the mental readiness of a patient, and in some cases the consent and approval of the immediate family. Discussions with doctors, counsellors & staff aid this process of preparation.

FAQ

 

What can I do to help ensure my surgery will go smoothly?

If you smoke, try to stop smoking before your operation. General anesthesia affects the normal function of your lungs. If you are under any medication, ask if you should keep taking it before or after the operation and brief your doctor with all your medications, including those that have been prescribed for you and those that are bought over-the-counter. If you have diabetes, controlling your glucose levels before surgery may improve healing. Follow a special diet before surgery if your health care provider suggests it. 

How do I connect with the Patient Relations Cell?

At the second level of escalation matrix lies our Patient Relations Cell. Clinical staff and nurses are primarily responsible to take care of all the patients and we are confident that our medical staff will cater to all your concerns. However, if they are certain unresolved issues, you can speak to our Patient Relations Staff for the resolution of your queries.

What should I expect when the operation is over?

What are the concerns that the Patient Relations Cell typically handles?

The following concerns are handled by the Patient Relations Cell:

  • Concerns about your hospitalization.
  • Questions on the Hospital policies.
  • Questions on the services rendered at BGS Gleneagles Global Hospitals.
  • Any special needs that of the patient and/or family members.

Additionally, the Patient Relations Cell will look into your concerns based on special considerations or special needs, based on the situation.

 

Surgery admission Steps

 

Consultation with a doctor at BGS Gleneagles Global Hospitals    Why do I Need A Surgery   Rehabilation Plan plan at BGS Gleneagles Global Hospitals   

Insurance Approval at BGS Gleneagles Global Hospitals    Pre-Surgery Investigations at BGS Gleneagles Global Hospitals   Admission at BGS Gleneagles Global Hospitals

Going Home

Even though with our world-class facilities, we understand that a hospital cannot match the comfort of your own home and there is an eagerness to go back to your house as soon as the treatment is completed. Our team of doctors will completely assess you to check if you are fit to go so that there is no difficulty faced by you in the near future. We also need to make sure that you have a safe environment and sterile environment at home that helps you recuperate. There will be a pre-discharge list provided to you about the things to be considered and completed Please note, discharge from the hospital is neither the end of treatment cycle nor complete cure, it is an important milestone with a few more, before you are fully healthy and well.

 

Pre Discharge Checklist

  Discussion with the Doctor

Discuss on the timing and viability of discharge. The doctor will help you understand the pros & cons (if any) and advice for discharge likewise.

  Post Discharge Treatment Plan

The doctor will also outline a post-discharge treatment plan including medication, investigations and visits to the hospital, if necessary.

Discharge Documentation

Please collect the relevant documentation and medical records such as reports, bills, prescriptions, case-history etc., for future reference.

  Discussion with the Doctor

Settle your bills and payments prior to the discharge. This could be either cashless settlement from insurance or cash payments by self.

  Post Discharge Treatment Plan

Prior to discharge have a clear understanding of the diet plan that you ought to stick to & the activities that you can carry out at home

Discharge Documentation

In some cases, homes may require to be made patient-friendly to accommodate a patient coming out of a hospital stay, please have your family take care of this.

Billing Procedure & FAQs

At Global Hospital billing is centrally administered by the billing department ensuring that it is a hassle-free smooth experience for the family, caregivers, and individuals right from the time of pre-admission. Our team from International Patient Services will help you at every step by being transparent about the relevant costs, modes of payments, and insurance claims to ensure there are no hidden costs. Our aim is to provide convenience and comfort to individuals and family members while leaving the financial paperwork for us.

 

Does Global Hospitals accept & facilitate cashless settlements?

Yes, we do accept and facilitate cashless settlements with all leading insurance providers with dedicated help desk to guide you through the process. Before the end of the treatment, there needs to be a pre-authorization letter that ought to be secured from the insurer with a final settlement.

Is pre-authorization mandatory for cashless settlements?

In case of all elective surgeries, there is a mandatory requirement of pre-authorization from the insurer at the time of final settlement. However, for emergency cases our billing team will take a call on a case-by-case basis.

What modes of payment does Global Hospitals accept?

We accept direct insurance payments in addition to cards and cash payments. Cash payments may be subjected to government regulations and limits, depending on the location norms. There should be adequate arrangement made by the patient and caregivers to ensure hassle-free treatment and discharge.

Is it mandatory for all billing procedures to be completed prior to discharge?

Yes, we advise you to complete all the billing procedures prior to discharge to have a hassle-free process. We initiate the process of discharge only after the receipt of the full and final settlement of all pending dues either directly or by an approval from the insurer.

Giving you choice and fleibility

One of the most crucial components of modern healthcare architecture is Health Insurance and Third-Party Assurance. Some medical treatments can be expensive and hence, the need for insurance. With our wide range of health insurance partners, we guarantee that all our patients will have seamless and efficient approval mechanism. Additionally, our network of insurance brands helps patients have a clear understanding of the coverage, eligibility, taxes, and other aspects of coverage. We provide an unparalleled patient experience by creating an ecosystem for accurate and prompt settlement of claims.

Insurers can trust us to provide accurate information, documentation, and assistance in evaluating the patient’s requirements and offering a transparent mechanism for claims. 

Insurance Partners

Global Hospital India is helping patients secure quick approval for their healthcare needs with long standing trustworthy relationship with the leading Health Insurance providers in India. We have listed our network of insurance companies below. However, to know more about these tie-ups and other service providers, please visit the nearest hospital location.

 

TPA Partners

We make the claims and settlements easier for patients by maintaining a close relationship with the leading Third-Party Administrators worldwide. We have listed our network of insurance companies below. However, to know more about these tie-ups and other service providers, please visit the nearest hospital location.

 

Empanelled Public Sector Corporates

We have tie-ups with some of the leading public and private sector companies across all industry segments, wherein their employees can undergo an easy and hassle-free medical treatment, with insurance, at Global Hospital India.

Patient Rights & Responsibilities

At Global Hospitals, we strive to deliver the best of patient-care experience. This includes providing an environment of privacy, cleanliness and the highest standards of clinical care – which we believe is every patient’s rights. At the same time, hospitals are public spaces with various other patients and caregivers. This means each of our patients and caregivers have certain responsibilities that ought to fulfil to make everyone’s stay pleasant & hassle-free.

Personal Rights

  • Right to Impartial Access to Care.
  • Right to Respect.
  • Right to Dignity.
  • Right to Privacy.
  • Right to Confidentiality.
  • Right to Safety.

Clinical Rights

  • Right to Information regarding the diagnosis and treatment.
  • Right to know include information and consent before any research protocol is initiated.
  • Right to know about the safe and effective use of medication and the potential side effects of the medication.
  • Right to know about diet and nutrition.
  • Right to know specific disease process, complications and prevention strategies.
  • Right to Safety.

Social Rights

  • Right to know the Identity and professional status of the Care givers.
  • Right to address any special preferences, spiritual and cultural needs.
  • Right to Access to Communication with people outside the Hospital.

Financial Rights

  • Right to know the information on the expected cost of the treatment.
  • Right to consult with other Specialist(s) at His/Her own Expense.
  • Right to Explanation for All Items in the Bill.

Information Rights

  • Right to Informed Participation in Decision Involving His/her Care.
  • Right to have an access to his/her clinical records.
  • Right to Refuse Treatment.
  • Right to Explanation of the need for transfer elsewhere for Continuity of Care.
  • Right to be informed of Hospital Rules & Regulations.
  • Right to Information on How to File a Complaint.

Personal Responsibilities

  • To actively participate in decisions regarding your health care.
  • To be as accurate and complete as possible when you are asked for information about your medical history.
  • To be honest and direct about everything that happens to you as a patient.
  • To let you doctor or nurse know if you are concerned about treatment, or if you feel you cannot or will not allow for a certain treatment plan.
  • To notify a doctor or nurse at once if you notice or think you notice a change in your health.
  • To notify your doctor or nurse at once if you have any concern about your hospital care.
  • To follow your doctor’s advice and to let your doctor determine your level of activity, diet and health care requirements.
  • To ask promptly for clarification if you do not understand what is asked of you, or why it is asked.

Social Responsibilities

  • To be considerate of other patients. (Noise and smoking can be irritating to other patients).
  • To use hospital property and equipment only for their intended use.
  • To follow the rules and regulations of the hospital.
  • To keep your scheduled appointments or to cancel them in advance if at all possible.

Financial Responsibilities

  • To examine your bill and make arrangements for payment.

Financial Rights

  • Right to know the information on the expected cost of the treatment.
  • Right to consult with other Specialist(s) at His/Her own Expense.
  • Right to Explanation for All Items in the Bill.

Patient Do’s

  • Be open and accurate about description of symptoms.
  • Participate and ask questions with specialists.
  • Be willing to follow expert advice.
  • Report any complications, allegories immediately.
  • Respect hospital staff and their instructions.
  • Maintain hygiene and decorum.
  • Take active interest in your health.

Patient Don’ts

  • Deviate from the treatment plan.
  • Seek multiple diagnosis of the same problem at the same time.
  • Hide information from the doctor.
  • Self-medication.
  • Deviate from dietary and other instructions.

 

For the differently abled

 

services for the differntly abled at BGS Glenagles Global Hospitals

Global Hospitals fully understands the need for additional care for the specially-abled and is committed to accommodating those special needs. We take it as our solemn responsibility to provide infrastructure and care for the specially-abled and all our facilities are built with this concern in mind. Our staff is also sensitive to the needs of the specially-abled.

services for the differntly abled at BGS Glenagles Global Hospitals

We have special parking services for handicapped persons. These are available at all major entrances to the hospital while wheelchair support services are made available immediately. Patient rooms and the rest rooms are appropriately serviced; with convenient navigation and ease of access are our guiding parameters in meeting the needs of the specially-abled patients.

The staff at Global Hospitals is courteous, friendly and sensitive to all special abilities and needs. It is our fundamental credo to take a humane approach and treat everyone with a sense of equity while offering assistance based on needs. There is extra effort made to ensure that the specially-abled are well understood to ensure effective diagnosis and pain management.

We are with you in your journey to better health

A consultation with our panel of doctors, specialists and surgeons will help you determine what kind of services you may need to help diagnose and treat your condition. If you or someone in your family or friend’s circle are facing any health issues, please get in touch with us, we are here for you.

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